VA Appointment Delays Keep Getting Worse

From left: Philip Matkovsky, assistant deputy under secretary for health for administrative operations at the Department of Veterans Affairs, and Richard J. Griffin, acting inspector general for the Department of Veterans Affairs, testify as the House Committee on Veterans' Affairs holds a hearing to examine why thousands of military veterans have been waiting for up to three months for medical appointments, on Capitol Hill in Washington, D.C., on June 9, 2014.
Image: J. Scott Applewhite—AP

Posted by Libergirl


Things are an even bigger mess at the Department of Veterans Affairs than we thought.

An internal investigation released Monday into the secret waiting lists and other chicanery that kept veterans from receiving timely care is like a Chinese firecracker that keeps exploding with every turn of its 54 pages:

— More than 100,000 vets have experienced waits longer than 90 days for medical care. That includes 57,000 who are waiting 90 days or more for their initial appointment, and 64,000 who requested appointments over the past decade and never got them.

— More than three of every four VA health-care sites—76%— entered different appointment dates than those sought by veterans, usually under orders from a superior.

—13% of VA personnel scheduling appointments had been instructed to log appointment dates that differed (i.e., were later) from the one sought by the vet. That made wait times appear shorter.

— 8%…

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