He said the passenger was “politely asked to deplane”
In an email to employees on Monday, the United Airlines CEO faulted a passenger who was forcibly removed and dragged from an overbooked flight for being “disruptive and belligerent.”
The airline faced a wave of backlash on Monday, after videos showed officers dragging the passenger off United flight 3411 because it had been overbooked. The man also sustained injuries to head when he struck an armrest while being carried out.
“This situation was unfortunately compounded when one of the passengers we politely asked to deplane refused and it became necessary to contact Chicago Aviation Security Officers to help,” CEO Oscar Munoz said in email to employees, reported by CNBC. “Our employees followed established procedures for dealing with situations like this. While I deeply regret this situation arose, I also emphatically stand behind all of you.”
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